Privacy Policy

1. Introduction

HalowLink ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the HalowLink mobile application and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Optional details you add to your user profile.
• Support Enquiries: Information you provide when contacting us for assistance.

2.2 Information Collected Automatically

• Device Information: Device model, operating system, unique device identifiers, and mobile network information.
• Usage Data: App interaction data, features used, timestamps, and session duration.
• Log Data: IP address, access times, and diagnostic data used for troubleshooting.

2.3 Information from Connected Devices

If you connect IoT or smart devices through HalowLink, we may collect device status, configuration data, and usage telemetry necessary to provide the Service.

3. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain the Service.
• Create and manage your account.
• Communicate with you, including sending service-related notices.
• Improve, personalise, and develop new features.
• Monitor and analyse usage trends and performance.
• Detect, prevent, and address technical issues and security threats.
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with hosting, analytics, customer support, and email delivery, bound by confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: When you explicitly authorise sharing with a third party.

5. Data Security

We implement industry-standard security measures including encryption, access controls, and secure data storage to protect your information. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain data as required to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request data portability.

To exercise any of these rights, please contact us at support@halowlink.com.

8. Children's Privacy

The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to promptly delete it.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app or on this page with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us