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Contact Support

If your HaLowLink devices are offline or experiencing connectivity issues, restart both your home router and HaLowLink devices first. If the issue persists, contact our support team using one of the options below.

Phone Support

+61 3 4709 0911

Monday - Friday | 9 am - 5 pm  (GMT +11)
*International call charges may apply when calling this number from outside Australia.

 

 

AI Chat Assistant

For help outside business hours, click the orange chat icon below to speak with our AI Assistant. If your issue remains unresolved at the end of the chat, your conversation will be logged and passed to our support team. A team member will contact you as soon as possible.

If you cannot find the chat icon, click here to open the chat window

 

 

Webform

For email support, complete the form below with as much detail as possible. Include which LED indicators are lit or flashing on your device when the issue occurs, along with any troubleshooting steps you've already tried.