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Account Sign-Up Or Email Verification Problems

Applies to: HaLowLink Mobile App

Symptoms

  • Verification email never arrives after signing up.
  • "Resend" button doesn't seem to send a new email.
  • The verification link is clicked, but the app still says the account is unverified.

This issue is common to any process that uses email verification and is not app-related. The fixes below are a checklist that may help solve your missing verification email issue.

Step-by-step fix

  1. Check spam/junk folders first. 
    Automated account emails are frequently filtered, especially on corporate or school email accounts with strict spam rules. It is also common for accounts with Spam Filters enabled. 

  2. Double-check the email address 
    Check that the email address entered at sign-up for any typos. It is common to make this mistake on a phone keyboard.

  3. Use the in-app "resend" option 
    The verification email is only valid for 24 hours from the time of issue. If the link fails to verify the account, use the Resend option in the app to send a new link.

  4. Wait a few minutes.
    Verification emails can occasionally be delayed by a few minutes depending on the receiving mail provider.

  5. Add the sender to your contacts/safe senders list 
    If your email provider supports it, locate the safe senders list,  then request the resend again.

  6. Try a different email address (e.g., a personal Gmail/Outlook account)
    If your primary email is on a restrictive work or school domain that may be blocking automated mail entirely, you should create a new email on either Gmail or Outlook and attempt registration again.

  7. Verification link has expired.
    The verification email is only valid for 24 hours fromt he time of issue.  
       

Still not working?

If verification still fails after trying another email address, raise a support ticket or contact the support team directly. They can help check your account status or push to validate your account from their end.