--- title: Missing or No Recordings description: Missing or No Recordings --- [Skip to content](https://support.halowlink.com/no-recordings-or-missing-recordings#main-content) [![Logo White Orange Icon-2](https://support.halowlink.com/hubfs/Logo%20White%20Orange%20Icon-2.svg)](https://halowlink.com/) - [Home](https://support.halowlink.com/) - Products Show submenu for Products - [USB Dongles](https://support.halowlink.com/halowlink-driverless-usb-dongle-support) - Downloads Show submenu for Downloads - [Android App](https://play.google.com/store/apps/details?id=com.mmdevices.halowlink) - [iOS App](https://apps.apple.com/au/app/halowlink/id6760811822) - Video Tutorials Show submenu for Video Tutorials - [APX Setup](https://play.google.com/store/search?q=halowlink&c=apps&hl=en) - [Camera Setup](https://apps.apple.com/au/app/halowlink/id6760811822) - [Device Portal](https://web.halowlink.com/) Open main navigation Close main navigation - [Home](https://support.halowlink.com/) - Products Show submenu for Products - [USB Dongles](https://support.halowlink.com/halowlink-driverless-usb-dongle-support) - Downloads Show submenu for Downloads - [Android App](https://play.google.com/store/apps/details?id=com.mmdevices.halowlink) - [iOS App](https://apps.apple.com/au/app/halowlink/id6760811822) - Video Tutorials Show submenu for Video Tutorials - [APX Setup](https://play.google.com/store/search?q=halowlink&c=apps&hl=en) - [Camera Setup](https://apps.apple.com/au/app/halowlink/id6760811822) - [Device Portal](https://web.halowlink.com/) - [Sign In](https://support.halowlink.com/portal) [Sign In](https://support.halowlink.com/portal?hsLang=en-au) How can we help? - There are no suggestions because the search field is empty. 1. [HaLowLink Support](https://support.halowlink.com/?hsLang=en-au) 2. [Security Cameras](https://support.halowlink.com/security-cameras?hsLang=en-au) 31 August 2026 # Missing or No Recordings ## Symptoms: Detected events don't appear in the cloud/app timeline, or there are gaps in the recording history with no corresponding clip. Event recording occurs whenever the camera detects motion. The camera will continue to record as long as there is movement within the detection range. Once a clip is captured, it's queued for upload to the cloud over Wi-Fi/HaLow. If the connection is live at that moment, the clip uploads shortly after the event and appears in the app timeline almost immediately. If the camera is offline when the event occurs, the clip is instead saved locally to the SD card (if one is installed) and queued for upload once connectivity is restored. ### Likely Causes: - Camera lost connectivity at the time of the event, so the clip couldn't be uploaded (see Section 8) - No SD card installed, so there's no local fallback storage during an outage - SD card is unformatted or may be faulty - The clip exceeded the 7 days cloud storage quota. - Event correctly detected but motion mask prevented it from recording ### Steps to Resolve: Refresh App 1. Refresh the Recordings tab first. On most occasions, the HaLowLink app can sit idle in the background, so reopening it doesn't always reload the History section automatically. On the Recordings tab, pull down on the screen and wait for the list to reload — this resolves most "missing recording" reports, since the clip was there all along and just hadn't loaded yet. 2. If a manual refresh doesn't bring up the recording, force close all your apps. Reopen the HaLowLink app and refresh the Recordings tab again. If you're unsure how to force close the apps, rebooting the phone will also work. Reboot Connections 1. Reboot your home router, access point, and cameras. Rebooting your devices often ensures a more stable connection. 2. Open the HaLowLink app to check if your camera is still online.  If it's offline, triggering the camera to detect motion will wake the camera to reestablish the connection. If the offline issue persists, refer to \ for troubleshooting. 3. Cross-check the gap in recordings against connectivity history. If the offline periods line up with the missing clips, this confirms connectivity as the cause. We recommend adding an SD card to avoid missing future events. Add Fallback Solution - SD Card 1. Insert a compatible SD card into the camera. This gives the camera local fallback storage if connectivity drops during a detection event. The clip is saved to the SD card instead of being lost, rather than relying solely on an upload at the moment of the event. 2. Once the network connection is restored, the camera automatically uploads queued clips from the SD card in descending order from newest recording first, then progressively older clips so the most recent activity is available in the app as soon as possible. 3. Check that the SD card is properly formatted. You can format the SD card from the HaLowLink app via the camera settings menu. 4. Any clips older than 7 days from the event time are automatically **deleted** from the cloud. You can save a copy of the recordings at any time to your phone's storage via the HaLowLink app. Check Device Settings 1. \ Check the recording schedule in the **Mode** section to ensure your cameras are set to record during the time of  missing events. Keep in mind that reducing the sensitivity level to zero will disable detection. 2. If the time zone on your phone & app are different, the event you're looking for may not appear in the timeline. Sync your phone's time zone with the HaLowLink app. ### Still having issues? If an SD card is installed and formatted correctly, but events are still missing during a period the camera was confirmed online, raise a ticket with the support team.  [![](https://support.halowlink.com/hubfs/Logo%20White%20Orange%20Icon-3.svg)](https://www.halowlink.com) www.halowlink.com Copyright © 2026. MM Devices. All rights reserved. ABN 90 693 532 786